As regular readers of DCR will know, I am always on the look out for funny complaint letters. This one however is a funny response to a complaint and it is one of my all time favourites. As ever, there is no guarantee that this exchange is genuine but in this case, we appear to have scans of the original correspondence so it may just be the real thing. At the end of the day, it doesn’t really matter.
The letters were allegedly written some 27 years ago between a Mr Dale O. Cox, a lawyer, and a season ticket holder of the Cleveland Browns and the Cleveland Stadium Corporation. Mr Cox was unhappy about a growing trend amongst Cleveland Browns fans to make paper aeroplanes out of the match programme:
The reply from the Stadium Corporation came from their own legal counsel – a Mr. James N. Bailey – and was pure, unadulterated genius:
If you have come across any brilliant put-downs, please send them in!!
Help spread the word about Dear Customer Relations – hit the Facebook ‘Like’ button below: