Thank you for your letter received on 2nd April 2013.
I note with interest your suggestion about removing the speakers from all our trains to provide a quieter journey experience. Regrettably, we are unable to put this into practice because this is our way of passing across information to customers.
We value all of the comments that we receive about our services and hold regular Service Review Meetings to consider them, so your comments will be passed on.
I am delighted to hear that you are so pleased with the service of our Historic Trains. Everyone here at East Coast is working hard to improve the service we provide for our customers. Our aim is to provide the best possible journey experience for East Coast customers and it is very pleasing to get feedback that shows we have had some success.
Thank you again for taking the time to write. I will pass your comments to everyone involved. I am sure that will be as delighted as I am to hear that we are getting it right.
Yous Sincerely,
Christine Rawle
Customer Relations Advisor
East Coast