Th Manag r
Com t
Unit 1 Tritton R tail Park
Tritton Road
Lincoln LN6 7AN
D ar Cu tom r R lation ,
I am writing with r f r nc to a ony Vaio laptop comput r which I purcha d from your tor in Nov mb r 2007. R c ntly two of th k y b cam d tach d from th k yboard and hav d f at d all att mpt at r patriation. Unfortunat ly th rrant k y , b ing th l tt r aft r D, and th l tt r aft r R in th alphab t, ar rath r critical charact r in th ngli h languag , and th m b ing mi ing in action t nd to mak l tt r writing a not ntir ly ati factory xp ri nc .
I rang th Com t Cu tom r Car numb r to nquir about a r pair and wa told that a my comput r wa now out of warranty, I would hav to pay £60 xamination f for a fault diagno i , and th n an additional charg for any part and labour to r pair. I r adily acc pt that my comput r i out id of th 12 month warranty, but f l that a lightly-u d laptop hould c tainly la t four or fiv y ar , p cially a pr mium pric product uch a a ony Vaio, and I don’t think my laptop i of ati factory quality a d fin d in th OGA.
Having mad my own nquiri about k yboard r plac m nt , I’m told that thi i a r a onably straightforward r pair and I am writing to r qu t that Com t p rform that r pair a a matt r of goodwill, or off r a uitabl r duction in th pric of a n w mod l. Alt nativ ly, you might off r a di count off th pric of om tran lation oftwar in a languag which do ‘nt plac uch a h avy r lianc on th l tt r ‘ ‘ and ‘ ‘.
Int r tingly, th Oxford ngli h Dictionary ugg t that th long t ngli h word that do n’t contain ith r mi ing charact r i ‘floccinaucinihilipilification’, which ironically r f r to om thing a ‘without worth’ – a p rf ct d cription of a laptop that’ mi ing a coupl of k y .
Kind r gard ,
Mik D an.