Comet: I’ve Lost My Keys!

Th   Manag r
Com t
Unit 1 Tritton R tail Park
Tritton Road
Lincoln LN6 7AN

D ar Cu tom r R lation ,

I am writing with r f r nc  to a  ony Vaio laptop comput r which I purcha  d from your  tor  in Nov mb r 2007.  R c ntly two of th k y   b cam   d tach d from th k yboard and hav  d f at d all att mpt  at r patriation.  Unfortunat ly th rrant k y , b ing th  l tt r aft r D, and th  l tt r aft r R in th  alphab t, ar  rath r critical charact r   in th   ngli h languag , and th m b ing  mi  ing in action t nd  to mak   l tt r writing a not  ntir ly   ati factory   xp ri nc  .

I rang th  Com t Cu tom r Car  numb r to  nquir  about a r pair and wa  told that a my comput r wa   now out of warranty, I would hav   to pay £60  xamination f     for a fault diagno i , and th n an additional charg   for any part   and labour to r pair.   I r adily acc pt that my comput r i   out id  of th   12 month warranty, but f   l that a lightly-u  d laptop   hould c  tainly la t four or fiv   y ar ,   p cially a pr mium pric   product  uch a   a   ony Vaio, and I don’t think my laptop i   of   ati factory quality a    d fin d in th   OGA.

Having mad  my own   nquiri   about k yboard r plac m nt , I’m told that thi   i   a r a onably straightforward r pair and I am writing to r qu t that Com t p rform that r pair a a matt r of goodwill, or off r a   uitabl  r duction in th   pric of a n w mod l.  Alt nativ ly,  you might off r a di count off th   pric of   om  tran lation   oftwar   in a languag   which do  ‘nt plac    uch a h avy r lianc   on th   l tt r  ‘ ‘ and ‘ ‘.

Int r  tingly, th   Oxford   ngli h Dictionary   ugg t   that th   long  t   ngli h word that do n’t contain   ith r mi ing charact r  i   ‘floccinaucinihilipilification’, which ironically r f r   to   om thing a  ‘without worth’ – a p rf ct d cription of a laptop that’   mi ing a coupl   of k y .

Kind r gard ,

Mik   D an.