EasyJet: No Fun in Funchal

esayjet complaint

This is the incident that sealed my hatred of Easyjet. Up until this point, they were just crap. When they’d cancelled my flight to Madeira in 2010, I was introduced to the unbelievable world of Easyjet Customer Relations – a strange place, staffed by people with strange names and an uncanny ability to avoid saying anything useful…

CBeebies Bedtime Hour

CBeebies bedtime collage

This complaint to the BBC television channel CBeebies was penned by Matt Coyne, author of the hilarious book, ‘Man vs Toddler – The Trials and Triumphs of Toddlerdom ‘. It takes issue with the BBC’s scheduling of ‘Bedtime Hour’ at 6.00pm.

David Wilson Homes – How Not to Build a House

David wilson homes and Bob

I wrote this letter 18 years ago to David Wilson Homes in a failed attempt to get them to put right defects with my new house. It didn’t work, they didn’t give a damn. It must have cost them a fortune.

Stratstone BMW – Can I have my Car Back Please?

Recently, I had two cars towed away on consecutive days. It wasn’t a good week. The first car was a cherished 21 year old sports car I’ve owned for 14 years and the alternator had finally given up the ghost. No problem with that. The second was a brand new BMW 420D M Sport Plus that I had just paid an awful lot of money for just a few weeks earlier. Oh well, Stratstone BMW would fix it for me wouldn’t they?
Well actually it turned out, they wouldn’t….

British Airways – The Suppository Gnome

British Airways gnome

John Wines and his wife Julie planned a holiday of a lifetime – a safari trip to Africa. To make sure that everything went to plan, John booked his flights with the ‘World’s Favourite Airline’. That, it turned out, was a big mistake….

Tampax Tampon Tantrum

Yes, this is a complaint letter about tampons.  So “Why is there a cuddly Labrador puppy?” I hear you say.  That’s Andrex, not Tampax, right? Well, it’s not just any old Labrador, it’s Marley, and he’s in the letter

A Nice LIDL Earner!

lidl parking scam 2

Steve Crowley recently witnessed his local Lidl store fining an elderly pensioner £90 for accidentally contravening their new parking restrictions. Steve thought that was disgraceful. If you agree, sign the petition to bring this odious practice to an end

Verizon: A Fishy Case of Mistaken Identity

verizon collage

Comedy writer Stephanie Yuhas was less than thrilled when Verizon Mobile sent her a bill for a cell phone which she didn’t even own. Apparently, someone had stolen her identity – or at least part of it…