Gummy Bears – Explosion in Airport Security!

Jeffrey Lambert from Toronto had not heard about the powerful laxative effects of Haribo’s sugar-free Gummy Bears. Nor had the nice folks in airport security who decided to do an intimate search just as Jeffery was wishing he had paid more attention!

IKEA Expedit: A Weekend of Adventure

ikea expedit new jersey

Keith Snyder wanted a grey Expedit bookshelf. IKEA sold him a black one. He couldn’t get back to the New Jersey store so he decided to build it anyway. That’s when the real problems began…

Joe Lycett: Caught Short at Euston

joe lycett euston 2

Comedian Joe Lycett faced imminent disaster at Euston Station following a dodgy prawn masala. But the station loos required an entry fee of thirty pence…. So what did he do? He emailed the CEO of Network rail asking for help…

EasyJet: No Fun in Funchal

esayjet complaint

This is the incident that sealed my hatred of Easyjet. Up until this point, they were just crap. When they’d cancelled my flight to Madeira in 2010, I was introduced to the unbelievable world of Easyjet Customer Relations – a strange place, staffed by people with strange names and an uncanny ability to avoid saying anything useful…

CBeebies Bedtime Hour

CBeebies bedtime collage

This complaint to the BBC television channel CBeebies was penned by Matt Coyne, author of the hilarious book, ‘Man vs Toddler – The Trials and Triumphs of Toddlerdom ‘. It takes issue with the BBC’s scheduling of ‘Bedtime Hour’ at 6.00pm.

David Wilson Homes – How Not to Build a House

David wilson homes and Bob

I wrote this letter 18 years ago to David Wilson Homes in a failed attempt to get them to put right defects with my new house. It didn’t work, they didn’t give a damn. It must have cost them a fortune.

Stratstone BMW – Can I have my Car Back Please?

Recently, I had two cars towed away on consecutive days. It wasn’t a good week. The first car was a cherished 21 year old sports car I’ve owned for 14 years and the alternator had finally given up the ghost. No problem with that. The second was a brand new BMW 420D M Sport Plus that I had just paid an awful lot of money for just a few weeks earlier. Oh well, Stratstone BMW would fix it for me wouldn’t they?
Well actually it turned out, they wouldn’t….

British Airways – The Suppository Gnome

British Airways gnome

John Wines and his wife Julie planned a holiday of a lifetime – a safari trip to Africa. To make sure that everything went to plan, John booked his flights with the ‘World’s Favourite Airline’. That, it turned out, was a big mistake….