Stratstone BMW – Can I have my Car Back Please?

Recently, I had two cars towed away on consecutive days. It wasn’t a good week. The first car was a cherished 21 year old sports car I’ve owned for 14 years and the alternator had finally given up the ghost. No problem with that. The second was a brand new BMW 420D M Sport Plus that I had just paid an awful lot of money for just a few weeks earlier. Oh well, Stratstone BMW would fix it for me wouldn’t they?
Well actually it turned out, they wouldn’t….

Portsmouth Parking Prohibition

portsmouth parking complaint collage

We all see plenty of No Parking signs but there weren’t any when comedian, Eugene Mirman parked his car in Portsmouth. He even paid the parking charge. So, he was less than pleased when he found a parking ticket on his windscreen after a stroll round the New Hampshire town. In fact, he was so displeased that he wrote a letter to the authorities, and took out a full page advert in the local guidebook to make sure that they read it…

Virgin Atlantic: Jimmy Dean and the Lost Cat

virgon atlantic lost cat collage

When James Dean (yes, really) got an upgrade to the Upper Class Cabin for his Virgin Atlantic flight to New York, he thought his luck was in. Sadly for James, whilst he lost himself in the luxury, his suitcase got lost in the baggage handling area…

Europcar Morocco: Satan’s Chariot

europcar satans chariot

“I shook hands with a berber tribesman who’d been crossing the desert on a camel and sleeping rough for weeks and even HE was taken aback by the smell of my hand. “It’s the steering wheel!” I cried. “It’s not my fault!” An american tourist in Fez thought I was a vet. When I asked why, he said: “Your hand smells so bad I just assumed that it spent a lot of time deep inside pregnant cows.” “

The Smelly Feet in Seat 15A

It never ceases to amaze me how many complaint letters are generated by our experiences on airlines. Here is another one but unusually, this letter is not addressed to the airline, but to one of its passengers!

EasyJet: A Christmas Clusterf@@k

easyjet santas

This letter was written by Rannoch Yule and thanks to EasyJet, yule-tide was when everything went completely Pete Tong for Rannoch……

No Room at the Inn

Just in case anyone gets the wrong idea, this travel complaint isn’t genuine. The Travel Agency doesn’t actually exist (at least I hope not!).

Trouble at the Airport : the Car Park Stasi

airport stasi

Humberside Airport fined me £100 pounds for stopping on an airport road for just 31 seconds – that rate is enough to hire 29 100-foot super-yachts in Antigua! I wasn’t having any of that!

Merseyrail: A Giant Spectacular Cock Up

Merseyrail cock up

Tony Cliffe’s vitriolic rant to regional rail operator Merseyrail after they decide to mark one of the busiest days in their history by using smaller trains