Trouble at the Airport : the Car Park Stasi
Humberside Airport fined me £100 pounds for stopping on an airport road for just 31 seconds – that rate is enough to hire 29 100-foot super-yachts in Antigua! I wasn’t having any of that!
Planes, Trains and Automobiles
Complaint letters about airlines, travel agents, train companies, car manufacturers and all things travel
Merseyrail: A Giant Spectacular Cock Up
Tony Cliffe’s vitriolic rant to regional rail operator Merseyrail after they decide to mark one of the busiest days in their history by using smaller trains
Ryanair: Child, Not-That-Bright, Vacant and Middle-Gimp
The latest candidate for the Best Ever Complaint Letter, this rant by James Lockley to budget airline Ryanair is utterly brilliant!
Wizzair: Vexation in Vilnius
“We didn’t realise that the ‘boarding’ that began to show on the boards in the airport approximately 1 hour before the scheduled departure time was Lithuanian for “Stand in a greenhouse for 40 minutes and sweat until you turn into a pair of balls in a puddle”.
Jetstar Airways: The Hippopotamus in seat 12C
There is nothing worse than being sat next to a morbidly obese person in an economy airline seat. Except perhaps being sat in an economy airline seat beside a morbidly obese person with serious personal hygiene issues! This letter went globally viral when first added to DCR and caused much controversy.
FlyBe: Mr. Tosser and the Whoosh-Whoosh
There was a time when my day job meant that I had to visit Glasgow rather a lot and because the eight hour round-trip drive and the ten hour round-trip train journey were both so mind-numbingly dull, I often resorted to taking the plane. Unfortunately, that meant flying with FlyBe…
Auto Europe: The Car Hire Firm from Hell
Picking up a hire car at the airport should be pretty straight forward right? I’ve done it hundreds of times. Not this time. This time was hell….
This is the curious story of the Italian tractor from the Arse-End-of-Beyond and some strangely similar company logos….
United Airlines: United Breaks Guitars
One day back in 2013, I was having a Turkish beer in an English pub in Almaty, Kazakhstan when one of my Australian drinking partners showed me this Canadian complaint video on his Japanese phone.
An Open Letter to LIAT The Caribbean Airline
This short but brilliant letter by Arthur Hicks to LIAT Caribbean Airlines went viral across the planet after it was tweeted by Sir Richard Branson.
All Quiet on the East Coast Front
A few years ago, I was making one my regular train trips to London when I suddenly realised that I was enjoying the journey. How odd!