Dear Santa…

Dear Santa

“And then there’s the Christmas turkey. Why in God’s name do hundreds of millions of people eat this pug-ugly and completely tasteless bird on the same day each year? Why, for instance, don’t we eat penguins? There are millions and millions of them. David Attenborough said so”.

No Room at the Inn

Just in case anyone gets the wrong idea, this travel complaint isn’t genuine. The Travel Agency doesn’t actually exist (at least I hope not!).

Sonim Technologies: The Mad Fire Fighter and the Jingle Song

Sonim Dear Ferrero Header

DCR’s favourite Dutchman and professional fire-fighter, Thomas de Graaff, is slightly bonkers. He sends crazy letters to unsuspecting product manufacturers just to see what comes back. He also likes to make telephone calls whilst fighting raging infernos (like I said, he’s bonkers). He is therefore a big fan of his virtually indestructible, bad-ass mobile phone, made by Sonim Technologies.
So much so, he wrote a song about it….

All that Glitters is not Gold

gold collage

Every so often, we feature funny replies rather than complaints.  Recently, a couple of examples on the subject of gold have been circulating on the web.

Ten Formal Complaints in Six Months

9 years ago, I asked the author, David Thorne,  if he would mind me sharing this on Dear Customer Relations. As time passed, it got buried deeper in the site and so it is high time it was featured once again. It concerns a series of ten formal complaints made about David by his work colleague, Simon.
And it is very funny indeed!

Cleveland Browns – The Ultimate Put Down

As regular readers of DCR will know, I am always on the look out for funny complaint letters.  This one however is a funny response to a complaint and it is one of my all time favourites.  As ever, there is no guarantee that this exchange is genuine but in this case, we appear to have scans of the original correspondence so it may just be the real thing.  At the end of the day, it …

Read moreCleveland Browns – The Ultimate Put Down

Starbucks: A Global Pandemic of Mediocrity

starbucks defaced cup

“I’ll never forget queuing very early one morning in a Starbucks near Union Square in San Francisco with all the flakes and hookers – they made the cast of ‘One Flew Over the Cuckoo’s Nest’ look like a bunch of Nobel prizewinners – and the barista looked at me like I was the crazy one just because I’d ordered a Quadruple Tall Latte”