DCR’s favourite Dutchman and professional fire-fighter, Thomas de Graaff, is slightly bonkers. He sends crazy letters to unsuspecting product manufacturers just to see what comes back. He also likes to make telephone calls whilst fighting raging infernos (like I said, he’s bonkers). He is therefore a big fan of his virtually indestructible, bad-ass mobile phone, made by Sonim Technologies.
So much so, he wrote a song about it….
9 years ago, I asked the author, David Thorne, if he would mind me sharing this on Dear Customer Relations. As time passed, it got buried deeper in the site and so it is high time it was featured once again. It concerns a series of ten formal complaints made about David by his work colleague, Simon.
And it is very funny indeed!
As regular readers of DCR will know, I am always on the look out for funny complaint letters. This one however is a funny response to a complaint and it is one of my all time favourites. As ever, there is no guarantee that this exchange is genuine but in this case, we appear to have scans of the original correspondence so it may just be the real thing. At the end of the day, it …
“I’ll never forget queuing very early one morning in a Starbucks near Union Square in San Francisco with all the flakes and hookers – they made the cast of ‘One Flew Over the Cuckoo’s Nest’ look like a bunch of Nobel prizewinners – and the barista looked at me like I was the crazy one just because I’d ordered a Quadruple Tall Latte”