IKEA Expedit: A Weekend of Adventure

ikea expedit new jersey

Keith Snyder wanted a grey Expedit bookshelf. IKEA sold him a black one. He couldn’t get back to the New Jersey store so he decided to build it anyway. That’s when the real problems began…

EasyJet: No Fun in Funchal

esayjet complaint

This is the incident that sealed my hatred of Easyjet. Up until this point, they were just crap. When they’d cancelled my flight to Madeira in 2010, I was introduced to the unbelievable world of Easyjet Customer Relations – a strange place, staffed by people with strange names and an uncanny ability to avoid saying anything useful…

Wizzair: Vexation in Vilnius

“We didn’t realise that the ‘boarding’ that began to show on the boards in the airport approximately 1 hour before the scheduled departure time was Lithuanian for “Stand in a greenhouse for 40 minutes and sweat until you turn into a pair of balls in a puddle”.