Virgin Media: Big Mike and the Night Pull

Virgin Media flying van

The first of two funny complaint letters to Virgin Media to land in the Dear Customer Relations inbox this month. This is the tale of Big Mike, the Virgin Media Regional Installations Manager whose ineptitude is without parallel.

Bank of Scotland: Baht-less in Bangkok!

bank of scotland new collage

Bank of Scotland manage to block a travelers bank card and leave him completely bahtless even though he had taken the trouble to warn them that he was travelling to Thailand.

Telstra: Ship of Fools

Telstra Ship of Fools

Another funny complaint letter to Telstra, formerly Bigpond, Australia’s largest and apparently most inept telecommunications company. Not just hilarious, but also highly educational.

Telstra: The Longest Complaint Letter Ever?

Telstra infogram

This is a complaint letter on an epic scale. It was written by blogger Cloaker Josh to Australia’s largest telecommunications company, Telstra Corporation, after they put a bar on outgoing calls on Josh’s phone. Getting the bar lifted proved to be just about the most difficult thing that Josh had ever done. At over 11,000 words, this letter takes a bit of getting through so I suggest you get a cup of good coffee or, as this is an Australian letter, a nice cool tinny, put your feet up and be very very glad that this didn’t happen to you!

Comet: I’ve Lost My Keys!

Comet broken keyboard

This exchange with electrical retailer Comet dates back to 2010 when Mike Dean experienced some difficulty with his Sony Vaio laptop computer. Rather inconveniently, the keys on his keyboard were prone to falling off – which made it rather difficult to write a letter of complaint!

Auto Europe: The Car Hire Firm from Hell

auto europe collage new

Picking up a hire car at the airport should be pretty straight forward right? I’ve done it hundreds of times. Not this time. This time was hell….
This is the curious story of the Italian tractor from the Arse-End-of-Beyond and some strangely similar company logos….

Sonim Technologies: The Mad Fire Fighter and the Jingle Song

Sonim Dear Ferrero Header

DCR’s favourite Dutchman and professional fire-fighter, Thomas de Graaff, is slightly bonkers. He sends crazy letters to unsuspecting product manufacturers just to see what comes back. He also likes to make telephone calls whilst fighting raging infernos (like I said, he’s bonkers). He is therefore a big fan of his virtually indestructible, bad-ass mobile phone, made by Sonim Technologies.
So much so, he wrote a song about it….

United Airlines: United Breaks Guitars

One day back in 2013, I was having a Turkish beer in an English pub in Almaty, Kazakhstan when one of my Australian drinking partners showed me this Canadian complaint video on his Japanese phone.

Black Country Living Museum: Mr. Trebus and the Child Catcher

“All I want is to not have our wallets emptied while in your site and to be able to navigate into, throughout and more to the point, away from your site without the need for sustained prayer, a fully stocked first aid kit and a willingness to take our families to repeated therapy sessions to expunge the horror embedded in their psyche by your site’s experiences.”